The following terms and conditions govern Grandwell's credit policy and procedure. These terms and conditions may change at any time and without notice. If Applicant does not agree with these terms, contact Grandwell to discuss modifications. Any modifications must be completed  in writing and signed by both a representative of Grandwell and the Applicant. releasing energy in the form of photons. Unlike traditional light bulbs, LEDs do not burn out because there is no filament and can last from 10 years and longer.


Grandwell values our customers highly. In order for Grandwell to improve our level of quality, service, and value to you, we require all of our customers to pay for goods and service promptly. The following standard rules apply to all customers.

Terms Description

Customers must provide a fifty percent (50%) deposit to place an order into production. The remaining fifty percent (50%) balance is due prior to order shipment. All outstanding balances owed must be paid before items shipped from the warehouse.

Credit Hold

Any invoice, sixty (60) days or olderis automatically placed on credit hold. Any existing orders will not be released and new orders will not be accepted until delinquent invoices are cleared up.

Past Due Policy

Unless otherwise stated, all invoices are payable net thirty (30) days from the date of the invoice. After thirty (30) days, unpaid invoices are marked PAST DUE. After sixty (60) days, the account is placed on CREDIT HOLD and marked DELINQUENT. After ninety (90) days, credit privileges are terminated.

Interest charges will be assessed on all invoices not paid within the specified terms at a rate of 1.5% per month or an annual rate of eighteen percent (18%). All delinquencies will be reported to credit bureaus and placed with our collection service. Customers will be liable for any court costs, attorney's fees and legal fees associated with collection of delinquent invoices. A thirty-dollar ($30 USD) charge will be assessed for all checks returned for "Not Sufficient Funds" (NSF). Return checks will cause account to be placed on a "Cash In Advance" status

Order Cancellation

Buyer must notify Seller of any cancellation of confirmed orders in writing. Buyer may cancel orders within the first seven days of Seller receiving the order or before product shipment date, whichever comes first, without penalty. All orders cancelled after previously stated period will be subject to a 30% cancellation charge. All cancellation charges are due to Seller within 30 calendar days of cancellation date.


No product returns will be accepted unless authorize by Seller in writing and accompanied by a return merchandise authorization (RMA) number. Buyer is responsible for all shipping expenses for returned products. Seller will not issue credit for returned product shipped after thirty (30) days after the original ship date. Buyer will be invoiced) for all costs incurred by Seller prior to shipment. Seller will apply a 30% restocking fee for all returned products. All RMA authorization returns must be securely packaged in original shipping containers. Seller will not be responsible for lost or damaged packages or products.


All shipments are FOB Factory, Fuquay-Varina, NC, unless otherwise specified. Delivery dates are approximate only. Grandwell shall not be liable for delay or failure to make delivery as a result of events beyond our control.