Industries, Inc. (hereafter referred to as “Grandwell”) stands behind its
products.Grandwell warrants all new
products delivered to the original purchaser against defects in materials and
workmanship for a period of THREE (3) YEARS from the date of invoice of the
obligations are limited to the terms set forth below. In the event of
experiencing problems with any of our products, please follow these guidelines:
During the warranty
period, Grandwell will, at its sole discretion, (a) repair the product at no
charge with new or reconditioned parts, or (b) replace the product with a
functionally equivalent product. Grandwell will repair or replace defective
parts that are returned to Grandwell head-office, in Fuquay Varina, North
Carolina, United States.
A replacement part or product assumes the remaining warranty of the original
part or product, or NINETY (90) DAYS from the date of replacement or repair,
whichever provides a longer coverage. When a part or product is replaced, any
replacement item becomes your property and the replaced item becomes Grandwell’s
contact Grandwell and let us know the product by its model number, serial
number and date of purchase, and provide a brief description of the problem.
You may be required to provide a proof-of-purchase, such as a copy of the
will assist you in resolving minor issues over the telephone or via email. If
unresolved, Grandwell will issue a Return Merchandize Authorization number
This limited warranty does not cover any damage to this product that results
●Damage caused by natural disaster, accident,
abuse, misuse, misapplication, neglect, improper ventilation, water, electric
power fluctuations and/or spikes, and operating the product outside its
recommended parameters and/or environment.
●Damage caused by service, including upgrades
●A product or a part that has been tempered
with or modified without Grandwell’s approval.
●Damage to the product due to shipment.
●Normal wear and tear.
Grandwell is not responsible for direct or consequential damages resulting from
any breach of warranty or condition, including but not limited to lost profits,
downtime, goodwill, damage to or replacement of equipment and property, any
costs of recovering or reproducing any program or data stored in or used with
Grandwell products, and any failure to maintain the confidentiality of data
stored on the product. Grandwell does not represent that it will be able to
repair any product under this warranty or make a product exchange without risk
to or loss of programs or data.
will be responsible for sending the defective part or product at your own cost,
and Grandwell will send you the replacement item at our cost.
warranty is return to base only, and does not include: On-site repair charges
such as labor, travel, shipping, and other expenses associated with the repair
or installation of replacement parts.