Buyer should not return product unless authorize by Grandwell in writing and accompanied by a return merchandise authorization (RMA) number. Buyer is responsible for all expenses of return product's freight. We will not issue credit for any returned product after the date that is thirty (30) calendar days after the date of shipment. All costs incurred by Grandwell prior to shipment shall be invoiced to and paid by the Buyer. We reserve the right to assess a 30% restocking fee for all returned products. All authorization returns must be securely packaged in their original shipping containers. If packaged in any other type of container and loss or damage occurs, additional charges may apply.