Free Quote Remote Support Hi,
Display Solutions Since 1989
Display Solutions Since 1989
Industrial grade products
Industrial grade products
You Stand Out Support
You Stand Out Support You Stand Out

Support & Training

Grandwell is a globally recognized display provider. We offer service and support plans for all of our customers. We are available to answer your calls and emails and will reliably get back to you within a minimum of one business day. We give quick and accurate answers to basic questions and offer full troubleshooting support. You can call, email, or live chat online, whatever makes you the most comfortable- we have a versatile technical support team.

We have a complete technical file for each customer and product. Inquiries about your product aren’t limited to the production and processing information, and we also track previous maintenance service status to provide solutions quickly.

We provide a three to five-year standard warranty and offer extended parts and service warranties to give you peace of mind. Our outdoor LED products are backed by a 5-years manufacturer’s advanced replacement part warranty. Still, you can extend that parts warranty to ten years and extended on-site service warranty production from five to ten years too. We provide a 3-years manufacturer’s advanced replacement part warranty for LCD products, which can be extended to five years. The final warranty terms in the sales order shall prevail.

We provide free software upgrade services during the warranty period and lifetime training and support.

Click here for more information, details, and exceptions.

Technical support:
Monday ~ Friday from 8 a.m. to 5 p.m. (US Eastern Time)
Emergency technical support:
Monday ~ Sunday from 7 a.m. to 12 p.m. (US Eastern Time)

Contact Technical Support

Get service, support, warranty information, and professional advice all from Grandwell.
Provider your Serial Number of the products:
Date Purchased:
Terms & conditions

Remote Support - Get remote support
TeamViewer - Remote desktop support